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| Frequently Asked Questions |
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- How do I contact BoardStop.com?
- Is my credit card secure?
- What are the shipping options?
- How long will it take my package to arrive?
- How do I return my purchase?
- Do you accept phone orders?
- What forms of payment do you accept?
- Who runs BoardStop.com?
- Where is BoardStop.com?
- Why should I buy from BoardStop.com?
- What is the Shipping Destination on Ronix products?
- How do I contact BoardStop.com?
You can contact us through our contact page, email us at sales@boardstop.com, or call us at 1-888-STOP411 or 1-888-786-7411. - Is my credit card secure?
BoardStop.com is committed to providing a safe and secure online shopping experience. We use a secure server for our transactions as noted by the "https://" in the buying process. The "s" stands for secure. We also use InstantSSL for our secure certificate, and no credit card information is stored after your card is charged.
- What are the shipping options?
We primarily ship FedEx ground by default. Some packages may go United States Postal Service, but it is primarily FexEd. We do not ship Hyperlite, CWB, or Liquid Force Products outside the USA.
Faster shipping options are available when you place your order such as Next Day, Two Day Air, etc.
- How long will it take my package to arrive?
If you select the standard UPS ground shipping option and live in the USA, the shipping time will vary on your location. In general it will take 1-7 days. We are located in Texas, so the closer to Texas you live the faster the product will arrive. Weekends are not counted as shipping days. If you not sure when your package will arrive just call us.You can also log into your account and use the tracking number to track your package. For international orders, it can take 7-21 days for your package to arrive. Priority International does not have tracking. Express Mail International is the only international shipping option that can be tracked. Custom and brokerage fees are not included in your shipping total. You will be required to pay all custom and brokerage fees at time of delivery. - How do I return my purchase?
To return an item, contact us within 30 days of purchase to get a refund or exchange. The product must be in original condition and be shipped prepaid to us packed well. Send returns to:
BoardStop.com
4813 Scottish Thistle Rd.
Austin, TX 78739 - Do you accept phone orders?
Yes, call us toll free at 1-888-STOP411 or 1-888-786-7411 to place an order via the phone. - What forms of payment do you accept?
We accept American Express, Visa, Mastercard, Discover, and PayPal. - Who runs BoardStop.com?
BoardStop.com is run by a combination of avid wakeboarders who are also wakeboarding industry veterans. The main staff consists of Ed "The Flixmaster" Harmon of BoardFlix.com, Wakeskating.com staff, Wakepics.com staff, and Wakeboarder.com staff.
- Where is BoardStop.com?
The BoardStop.com retail location is located at 16628 N. IH-35, Austin, TX 78728-1909 in the Central Texas Watersports Malibu dealership. The local store is open 9-6 pm M-F and 10-4 on Saturday. - Why should I buy from BoardStop.com?
First, we're riders who love wakeboarding and care about promoting quality products and helping customers find the right product for them.
We also have a lowest price guarantee, fast shipping, no sales tax in any state but Texas, and strive to make every customer happy. - What is the Shipping Destination on Ronix products?
Ronix requires all USA dealers to charge an international price for items shipped outside the USA for current season products. We do ship some items FREE of charge so email us if you are shipping a board or bindings international and we will provide you a FREE shipping coupon. If you place an order that is international and you do not select the international price our system will charge you the additional fee upon shipping.
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Boardstop sells Wakeboards and Wakeboard products, wakeboard bindings, Wakeskates, Wakesurf Boards, Life Vests, wakeboard racks, boat accessories, boardshorts, wakeskate shoes, Wakeboard Packages and wakeboard videos. Boardstop is an authorized dealer for Ronix Wakeboards, Hyperlite Wakeboards, Liquid Force Wakeboards, CWB Wakeboards, Byerly Wakeboards, Hyperlite Wakeskates, Liquid Force Wakeskates, Byerly Wakeskates, Remote Wakeskates, Ronix Wakeskates, Ronix Bindings, Hyperlite Bindings, Liquid Force Bindings, CWB Bindings, Straight Line Ropes and handles, Accurate Ropes and Handles, Capix Helmets, Fly High Pro X series Fat Sacs, Spy Sunglasses, Reef Sandals, Sanuk Sandals, Billabong, and Inland Surfer. We're ShopWiki Approved!, Boardstop is Upfront
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